Payments
The following payment methods are available on UEF online store:
If you represent a department and want to use advance invoice as payment method, you should first register as a new user in R-Collectionin web store at www.r-collection.com (bottom of the page, My Account --> Create an account). Send a notice of the registration (user name and email) to us by email at customerservice@r-collection.com, and we register you to a customer group that has access to advace invoice payment method in UEF store. When we have completed the registration, you can log in to UEF store with your account and select Advance payment as your payment method.
Delivery costs to other countries than Finland
We are currently shipping to these European countries and areas:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
Other countries, please contact customerservice@r-collection.com
Delivery costs depend on the delivery address. Choose your country from at the shopping cart and our webshop will show you the valid delivery and payment methods and also the shipping costs.
International returns policy
We only accept international returns when the freight is paid by the customer in whole.
Delivery in Finland
In Finland we can deliver your order by Posti, Matkahuolto or PostNord or to one
of R-Collection stores.
More info at our Finnish language site
www.r-collection.fi.
Please note! Products with customers’ own print or embroidery cannot be returned unless the product is faulty or the delivered products are wrong.
In all cases returns are no longer free for the customer. Our return policy has changed on 13th of June in 2014.
If we have failed to deliver the right product(s) or there are faults in the product(s) we will take care of the expenses of returning and replacing the product(s) with a new one. In this case please contact our customer service: customerservice@r-collection.com
If the customer does not pick up their order, the customer
will take care of the return costs.
Cancellations
Consumers may cancel their order by notifying us. Please note that orders that are customized (for example, products made to order and printing and embroidery services) can only be canceled before the start of the customization work. The schedule for starting work depends on product availability and the work queue, so in these cases the possible cancellation time also varies.
You must inform us of your decision to cancel the contract in an unambiguous manner (for example, by letter or email to customerservice@r-collection.com).
You can also exercise your right of cancellation online on the order tracking page. This function is available to both logged-in and non-logged-in customers. If you are registered in the online store, the function is available in the order history on the My Account page after logging in. If you are not registered, you must enter your order number and the email address used for the order on the order tracking page. If you cancel your order in this way, we will immediately send you an email confirming receipt of the cancellation, stating the content of the cancellation and the date and time of its delivery.
